Accreditations
- Quality Solicitors
- Solicitors Regulation Authority
- MASS - The Motor Accident Solicitors Society
- Investors in People
- Lexcel
Quality Solicitors
Quality Solicitors are the UK's first ever truly national legal brand. They exist to promote the use of real solicitor firms over "call-centre law" which are soon to be provided by supermarkets and banks. It has initially selected just one hundred of the best solicitor firms nationwide to form the founder membership and Croftons Solicitors LLP is one of those firms. Croftons has been recognised by Quality Solicitors for its delivery of high client service levels and approach to clients needs.Members of the public who wish to use a solicitor but have little idea where to start, will be directed by Quality Solicitor's legally trained case handlers to the best matching solicitor from within the organisation's members' firms. Quality Solicitors promises a free service to members of the public and ensures that clients are provided with the best high quality solicitor for their particular issue.
Quality Solicitors undertake regular assessments and obtain feedback from clients to ensure that its high service levels are met by member firms, failing which membership is terminated. Therefore, clients can be satisfied that Croftons are a quality assured member firm assessed by both Quality Solicitors as well as consumers. For more information, visit Quality Solicitors' website.
Solicitors Regulation Authority
The Solicitors Regulation Authority (SRA) is the regulatory body for solicitors in England and Wales, including Croftons. Its purpose is "to set, promote and secure in the public interest standards of behaviour and professional performance necessary to ensure that clients receive a good service and that the rule of law is upheld". In addition, the SRA operates accreditation schemes in order to;- promote high standards in legal service provision
- ensure that consumers are easily able to identify legal practitioners with proven competency in given areas of law
- help consumers make informed choices
- provide information for the courts, statutory bodies and other professionals
- ensure that scheme members maintain relevant standards of competency and expertise, by means of periodic reselection, re-accreditation and re-authorisation.
MASS - The Motor Accident Solicitors Society
Croftons Solicitors LLP is a member of MASS (The Motor Accident Solicitors Society).MASS is a national association of solicitors specialising in road traffic accident claims. Formed in 1991, MASS is non-profit making and seeks to ensure members provide clear, comprehensive advice and the best possible service when dealing with road traffic accident claims.
MASS is highly active in lobbying the Government on a wide range of issues in the interests of road traffic accident victims so as to bring justice. MASS also works with and supports a number of charities who deal with the effects of road traffic accidents including Aspire (Association for Spinal Injury Research Rehabilitation & Reintegration), BUSK (Belt up School Kids), and Headway.
For more information, visit MASS's website.
Investors in People
Investors in People is a national quality standard which sets a level of good practice for improving an organisation's performance through a planned approach to setting and communicating business objectives and developing people to meet these objectives.It is an invaluable business tool that follows a cycle of providing advice, assessments, recognition and review ensuring encouragement towards excellence within the workplace.
For more information, visit Investors in People's website.
Lexcel
Lexcel is the Law Society's practice management standard. The Law Society being the representation body for solicitors in England and Wales. It independently assesses practices every year to ensure that they meet the required standards of excellence in areas such as client care, case management and risk management and then certifies that certain standards have been met.The Lexcel practice management standard is only awarded to solicitors who meet the highest management and customer care standards. For more information, visit Lexcel's website.